FAQs
✿ What's the return, exchange + refund policy?
Under EU laws, buyers have the right to return products within 14 days. If your item was damaged upon delivery, please keep the original packaging as this is required evidence for any compensation to be issued. If these are the cases or if I sent you the wrong item, please contact me through the contact form or my instagram @seeyou.miu within 3 days of delivery with your order number and any information I may need to recognise your issue with.
Missing attempted deliveries and ordering with the wrong shipping address will result in the package being returned to me. In such instances, compensations will NOT be issued as it is the customers’ responsibility to provide a correct shipping address and to collect parcels within the given time provided by their allocated local post office. When the package have been successfully returned, customers will be informed via email and will have a choice between receiving a refund for the price of the items bought, or paying extra shipping fees for a second delivery. Please understand that returned goods may take over 1 month to be returned to sender. To avoid issues with delivery, please provide a correct shipping address when placing an order, and please refer to your tracking number so as to avoid missing deliveries.
✿ Do you accept international orders?
Yes, I ship to most EU countries, US, Canada, China and Hong Kong. But please contact me through the contact form or my instagram @seeyou.miu if you want your country to be included in the list. Please understand that you are responsible for paying any customs fees/duties/taxes once it reaches your country in order to retrieve your package.
✿ How long does it takes you to ship orders? How long does it take for orders to arrive?
Everything is shipped out within 5 days. You'll receive a tracking code on your e-mail, so please check it out! Once I hand your parcel over to postal services, it is completely out of my control in terms of its delivery speed. For domestic orders, it takes around 1-5 business days. For international orders it generally takes around 2-5 weeks. This estimation is also subject to change during holidays where postal carriers have to handle a massive load of mail. Your patience is very much appreciated!
I wholeheartedly encourage you to recycle and reutilize the packaging.
✿ Why do your pieces cost what they cost?
The value is thoughtfully based on everything that's goes into each piece. You're investing in an unique and handmade piece of artwork and not a mass produced product. Each piece takes hours to make from the creative process to the end product, many failures and experimentation and lots of love! Not only are you supporting me and my dream, but also my kitty cats! Thank you so much!
✿ What if I miss out on the item that I wanted?
I'm currently taking pre-orders requests, but please note that pre-orders are limited to selected items only! Please read the Pre-orders FAQ before placing an order!
✿ Are your products food-safe and microwave safe?
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If you have any other questions, please contact me through instagram @seeyou.miu or the contact form.